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Trans and gender diverse health service access survey



You are invited to participate in an online survey investigating the experiences of trans and gender diverse people when accessing health and community services in Victoria. 

This survey is building on information collected in a smaller community consultation undertaken in early 2016. We would like to thank all people that participated in that consultation. The results were used to inform a trans and gender diverse health services workshop that was facilitated by the Department of Health and Human Services in March 2016 and included members of the trans and gender diverse community, the Trans Expert Advisory Group, clinicians and departmental staff.

   Researchers involved

This study is being conducted by Dr. Daniel Perkins of the School of Social and Political Science, Faculty of Arts, at the University of Melbourne, in partnership with the Trans Expert Advisory Group of the Victorian LGBTI Taskforce and Department of Health and Human Services.

This project has been approved by the University of Melbourne Human Research Ethics Committee (1748635.1).

Eligibility criteria

The eligibility criteria for participating in the survey are:

1)    You are a trans or gender diverse person, or parent of a trans or gender diverse person.

2)   You are at least 18 years old

3)   You currently live in Victoria.

Content of the survey

This survey will ask about you, or your child’s, gender identity and stage of transition, and various questions relating to your use of health and community services including barriers you may have faced, knowledge and support of health professionals and experiences of discrimination.

If you feel upset after completing the survey or find that some questions or aspects of the questions triggered distress you can access LGBTI specific telephone and web based counselling services help from QLife on 1800 184 527 (or www.qlife.org.au) between 3pm and midnight daily, or from Lifeline on 13 11 14 outside these hours.   

Your participation will be providing important data that will support the development of inclusive health and community services in Victoria as well as contributing to a broader understanding of issues and barriers relating to the provision of health and community services to trans and gender diverse people.

What participation involves

Participation in the study will involve completing an online survey that will take around 10 minutes. You will be required to complete the survey in one sitting.


The survey is anonymous and no identifying data such as name, address, or email will be requested. We will remove any references to personal information in answers to open-ended questions that might allow someone to guess your identity. Project publications will not identify any health services or practitioners.

What will happen with the results

Data will be collected using the Limesurvey survey system and stored initially on their secure servers for a maximum of seven days before being downloaded to the University of Melbourne secure server (and deleted from Limesurvey storage).

Data collected in the survey will be used to develop a report for the Trans Expert Advisory group and Department of Health and Human Services that will inform a process of system redesign aiming to improve health and community service access for trans and gender diverse people in Victoria.

Results will also be published in journal articles and presented at conferences and other scientific meetings. Raw data collected will be accessible only by members of the research team. A version of the data with any identifying information removed will be provided to the Trans Expert Advisory Group and Department of Health and Human Services.

Voluntary participation

Your participation in this study is completely voluntary. Should you wish to withdraw at any stage, or to withdraw any unprocessed data you have supplied, you are free to do so without prejudice. If you wish to do this please email Dr Daniel Perkins (d.perkins@unimelb.edu.au) providing your age, gender, postcode and the time and date that you commenced the survey.

How to participate

If you would like to participate, please indicate that you have read and understood this information by checking the ‘Next’ button below. It is important that you complete the survey only once, and that you answer each question honestly and seriously.

Further information

Should you require any further information, or have any concerns, please do not hesitate to contact Dr Daniel Perkins +61414620666. If you have any concerns or complaints about the conduct of this research project, you can contact the Manager, Human Research Ethics, Office for Research Ethics and Integrity, The University of Melbourne, Phone +61 3 8344 2073, email humanethics-complaints@unimelb.edu.au quoting HREC  1748635.1.

By clicking 'Next' below, you acknowledge that:

  1. You have read and understand the information above
  2. The purpose of this research is to investigate the nature and extent of difficulties faced by trans and gender diverse people in Victoria when accessing health and community services
  3. Your participation will involve completing an online survey and that the researchers may use the results as described above
  4. Participation is voluntary
  5. The possible effects of participating in this research project have been explained to your satisfaction
  6. The survey is anonymous, and any identifying information provided will be removed to ensure confidentiality